London
Housing, Revenues & Benefits
Full-time
29-10-2024
31-03-2027
45698
£neg
About the role:
The TA Delivery Manager will play a key role in overseeing the delivery of housing projects, ensuring they meet the strategic objectives of the local authority, while complying with local and national housing policies. The role focuses on driving service improvement in the prevention of temporary accommodation usage and the supply of affordable temporary accommodation through effective project management and stakeholder engagement.
The role will lead on developing and improving the supply of temporary accommodation which will radically improve the day to day experience of homeless residents and those at risk, and to tackle the rising financial cost to the Council of meeting the growing demand to provide emergency and temporary accommodation for these residents.
Key duties of the role:
The role is directly responsible for driving delivery, providing programme assurance in collaboration with the Task Group membership and to ensure that expected benefits are delivered in line with the critical path and planned outcomes for the temporary accommodation delivery programme.
You will work with the chair and membership of the Temporary Accommodation Task Group to support the aims of the group to increase, develop and diversify a cost effective, suitable and settled accommodation supply whilst improving customer standards and experience.
Project manage a range of strategic and complex project workstreams as required including project timelines, budgets, and resource plans, ensuring effective risk management and problem-solving throughout project execution.
Lead process improvement where needed to unblock barriers to reducing temporary accommodation and develop effective ways to measure and report on progress.
Ensure effective governance is in place to provide the Senior Leadership Team with program assurance, oversight of delivery, and benefits tracking of the Temporary Accommodation program, including delivering significant financial benefits.
Lead on stakeholder engagement with internal officers at all levels of the organisation and external partners to drive delivery and ensure deliverables are being implemented.
Analyse and communicate performance against benchmarks, targets and trends, identifying and investigating opportunities for cost reduction and improvement within the services.
Manage the delivery of service improvement work and projects within cost, time, quality and other performance targets. Identify and manage risks that are likely to affect delivery. Monitor programmes against requirement and maintain appropriate records.
Oversight and leadership of the Task Group which will work to refine service requirements and challenge services to maximise the use of existing resources and opportunities to transform service delivery.
Produce detailed analytical reports for presentation to senior management, and stakeholders.
Contribute to an agenda of continuous improvement for Housing Services, identifying and delivering on several initiatives simultaneously.
Support and drive programme governance through the production, maintenance and presentation of progress reports.
Undertake other projects and duties commensurate with the role.
About you
We’re looking for someone who is enthusiastic about our ambition to make Camden the best place to live and work. Above all, you will be passionate about ensuring that services are delivered in a relational way, with the best outcomes for residents at its heart.
You should have a proven experience in housing project delivery, successfully driving change and transformation within a local authority.
Extensive knowledge and senior-level experience of public sector Housing Services is essential.
Strong leadership and people management skills with an ability to inspire and guide teams to deliver projects successfully.
Excellent communication and stakeholder management skills including strong interpersonal and negotiation skills to manage both internal and external relationships.
In addition:
Technical Knowledge and Experience:
Strong project management skills, with a track record of successfully delivering complex housing projects on time and within budget.
You will possess strong financial acumen with excellent budgeting and cost control abilities.
Demonstrate ability to confidently question and challenge conventional thinking, while maintaining a strategic focus on the corporate context and external environment.
Solid understanding of housing policies, planning processes, and local authority governance frameworks.
An understanding of Housing Act 1996 Parts VI and VII and the council’s statutory duties to provide accommodation.
You are passionate about housing equality: You believe everyone has the right to a home that is decent, safe and warm, and to feel part of Camden’s community.
You are proactive: You take action to address problems and support people as early as possible. You create change where change is needed, rather than waiting for change to happen and reacting to it.
You keep services accessible: You believe in working to make services approachable, transparent and easy – going the extra mile to meet the diverse needs of residents. If there is something you can’t help with, you will find someone who can.
You take a caring approach: You listen, understand and have others’ concerns in mind. You are happiest when residents are.
You believe in doing things together: Collaborating and connecting are at the heart of what you do, ensuring no one gets left behind. You know that residents are the experts on the housing and services they want and need, and you make sure they are heart in the work that you do.
Here at Camden, we are committed to ensuring everyone has a place they can call home, the services you and your team deliver to our residents will recognise that as a landlord we are more than just bricks and mortar.
Skills Framework:
Proactive: Helping to prevent issues arising for residents, intervening early to offer support and let residents know about any other services they may benefit from, and how to access them. Sharing and acting on feedback from residents, to keep improving our services. Keeping accurate and clear records, so colleagues can access all the information needed.
Collaboration and communication: Working in a joined-up way with other teams, to act as one Council. If you can’t help, you know someone who can. Speaking with colleagues and residents in a kind and helpful way, conveying information clearly, listening actively and resolving conflicts, being responsive and flexible. Building positive relationships with the local community, understanding diverse support and access needs.
Data, digital and systems: Using relevant software and information systems including databases, project management software, and communication tools, is essential for efficient operations. Working with systems needed for the role, and an ability to record performance data in a clear and consistent