London
Interim Executive
Contract
12-02-2025
17-02-2027
RQ1408954
£neg
As a service designer you’ll work in a multidisciplinary team, alongside researchers and developers, to deliver word-class, user-centred public services.
The role
As a service designer you will:
Analyse failure within services and identify root causes for that failure
Identify opportunities for cost reduction and improvement within an existing service
Understand user needs and identify where separate interactions with government should act as one service that meet that need
Arrange these separate interactions into rational user journeys within that service
Look for commonalities in activities across services where products could be made
Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based
Create and rapidly iterate service prototypes
Identify and design new cross government service patterns and standards
Skills and experience
The ideal candidate will:
Know how the internet works
Have a design related degree, or relevant industry experience
Be able to sketch and prototype on paper and in HTML
Be able to work quickly in an agile environment
Be able to explain ideas in a way that other people understand
Welcome the constructive criticism of their work and be able to constructively review the work of others
Know how to interpret user research
Understand how form and function work together
Know how to remove complexity from services
Be able to write for user interfaces
Explain design decisions and be able to represent a service at a service assessment
Assess a service and give constructive feedback
Put forward the case for design with a product manager
Collaborate on designs with a developer
Engage the whole multidisciplinary team with the design process
Lead a workshop
Work at pace